Frequently Asked Questions (FAQ)
We're here to help you every way we can--before AND after your order.
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When will I get my order?
Check out this information page for questions about order status or returns:
https://catfishsumo.com/pages/shipping-and-returns -
Do you ever have any sales?
Yes! Here's some ways you can get notified about upcoming deals:
To be notified via Facebook Messenger: follow this link and press "Get Started": https://m.me/CatfishSumo?ref=w1179629
To be notified via email, join our newsletter list here: https://catfishsumo.com/newsletter -
Can I pick up my order instead of shipping it?
Sure! If you're in the Chattanooga area, you can place your order and then we'll arrange a time for you to stop by our office to pick it up.
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I need to get my order in time for a specific date. How do I make sure that happens?
If you need your order by a specific date, the best thing to do is get in touch with us so we can help pick the best shipping option with you.
Delivery estimates you see during checkout are transit estimates from the carriers. This estimate begins once the carrier picks up your order from our warehouse (typically 1-2 business days after you place your order)
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Do you do event sponsorships?
We do support a select number of events each year.
To be considered for event sponsorship, the first step is to fill out our Sponsorship Application here:
https://catfishsumo.com/pages/catfish-sumo-sponsorship-application -
Can I be on your Pro Staff?
We're happy to find a way to help work together creatively.
The first step would be to fill out our influencer application that you can find right here:
https://catfishsumo.com/pages/influencer-application -
Do you have a retail shop I can browse?
At this time we don't have a retail shop at our warehouse.
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What is covered under the warranty?
The Lifetime Warranty requires product registration within 30 days of purchase. Then if you encounter any bad luck, just mail it back and we'll replace it for just 50% of MSRP. Deal?
We also warranty our rods and reels against manufacturer defects for 6 months after purchase. This warranty applies to any purchase from an approved distributor and requires proof of purchase. Registration required for this warranty, too. -
How do I register my warranty?
You can register your warranty here:
https://catfishsumo.com/pages/warranty-registration
Warranties must be registered within 30 days of purchase. -
How do I submit a warranty claim?
You can submit a warranty claim here:
https://catfishsumo.com/pages/warranty-claim-form -
Is the lifetime warranty transferable?
The lifetime warranty is granted to the original purchaser when they register within 30 days of purchase.
Owners of used gear do not qualify for warranty coverage.
But if you experience some bad luck, feel free to send us an email and we'll be happy to help if we can.